Every quarter, one page, built from your own case management data. No vendor in this category reports like this — because no vendor in this category wants to be judged on evidence. We do. It's how we earn renewals without a contract lock.
See a Full Sample Scorecard| Metric | Baseline | This quarter |
|---|---|---|
| Files per U.S. case manager | 104 | 81 ▼ 22% |
| Median records turnaround | 34 days | 19 days ▼ 15d |
| Client contact rate (14‑day) | 41% | 96% ▲ 55pts |
| Sign‑up → demand cycle | 14.2 mo | 12.6 mo ▼ 1.6mo |
| New Google reviews / avg | 4 / 4.3★ | 17 / 4.7★ ▲ |
| U.S. case manager departures | 2 / yr | 0 — |
The number behind burnout, bar complaints, and churn. We track it against the healthy 60–80 band; the placement's entire job is pushing it back inside.
Request initiated to records received. This is the metronome of your settlement pace — compress it and fees arrive sooner from the same book of cases.
Percentage of active files touched in the last 14 days, in the client's language. This is where "my lawyer never calls me back" goes to die.
Sign‑up to demand, median days. The compounding metric: a 10% compression on a steady caseload is a permanent raise for the firm.
New Google reviews and average score — the public shadow of your client contact rate, and the one prospective clients actually see.
Departures cost $20–40K each in recruiting, ramp, and file chaos. The quietest line on the scorecard is often the most valuable one.
Book the call, bring your files‑per‑CM number, and we'll show you what a first‑quarter scorecard typically looks like for a firm your size.
Book the 15‑Minute Call